Distributed Enterprise Solutions FAQs
- How can my business benefit from Covad Major Account?
- What can I expect from the Covad Major Accounts Team?
- Why should I work with Covad Major Accounts instead of dealing with my ILEC?
- Why is it beneficial for me to use Covad Major Accounts instead of working with a web-based tool?
- What kind of billing options are available for Enterprise Accounts?
- What sort of training is available? Can someone come to my office and show me how to use it?
- Can you give me examples of the types of companies that use Covad Major Accounts?
- I'm convinced, how do I start?
How can my business benefit from the Covad Major Account?
IT professionals managing WAN infrastructure come to Covad because we deliver the most comprehensive set of broadband solutions that any provider can offer a nationally distributed enterprise. No other company has the products, performance, support and coverage that Covad offers.
The Covad Major Accounts Team of professional consultants can help you effectively manage the deployment of broadband services across your organization. We will help you negotiate the conflicting demands of local business owners and centralized network policies. We will also help you overcome the continuous budgetary pressures you face as you attempt to deliver-at the least possible cost-the quality of service and access users demand.
What can I expect from the Covad Major Accounts Team?
Think of each Major Accounts Manager as your personal "virtual telecom department", helping you manage each phase of broadband roll out across your distributed enterprise. From needs assessment to deployment; from project management to branch office and franchise support, we assist you all the way.
You can also expect:
- A Major Accounts manager who is assigned to the customer and is always available to handle critical service and support needs
- A sales engineer who also knows the ins and outs of the customer's requirements
- A sales support team that provides strong backup support to the Major Accounts manager and dedicated sales engineer
- A project manager to help address any business and operational issues that may arise during the life of the relationship
- Priority routing of all service calls by the customer to Covad
- One consolidated bill that itemizes all activity into a single account recap
- Management of the day-to-day aspects of your account online 24/7 using Covad's SMART (Account Management Tool)
Why should I work with Covad Major Accounts instead of dealing with my ILEC?
Covad's Major Accounts team strictly deals with DSL and T1 data services. DSL is not the ILEC's primary business focus—their primary focus is on voice solutions. Just because the ILECs are bigger, doesn't always mean they are better.
Covad has the experience. Thanks to our cutting edge national network, we have nearly half a million digital subscriber lines currently reaching into the top 96 U.S. metropolitan markets, covering 45% of all U.S. businesses and homes.
Why is it beneficial for me to use Covad Major Accounts
instead of working with a web-based tool?
From the perspective of teams managing corporate wide WAN, a dedicated Major Accounts manager can help you:
- Work one-on-one with a specialized team that helps you determine what service best meets your needs
- Resolve telecom issues at any time of the day from virtually any location
- Enter transactions into an automated work stream, eliminating delays and resulting in greater speed and accuracy
What kind of billing options are available for Enterprise Accounts?
- Covad can consolidate all your accounts under a single bill so you only receive one bill for all your locations
- Covad can individually bill each of your locations if you desire
- Credit card, EFT and Invoice billing options are also available
What sort of training is available? Can someone come to my office and show me how to use it?
Covad's Major Accounts Managers, Sales Engineers and Sales Support Managers will travel to your site to provide training. On-line training is also available through Covad's Major Accounts team.
Can you give me examples of the types of companies that use Covad Major Accounts?
Covad Major Accounts is used by companies of all sizes, from multi-national corporations to small proprietorships. It is used by companies in virtually all industries including banking, airlines, freight transport, financial services, retail, manufacturing, transportation, lodging, and insurance.
I'm convinced, how do I start?
Start off by filling out the Request For Proposal form to have a Covad Representative contact you and go over your requirements.